Order Confirmation
As soon as you place the order, an order confirmation will be emailed to you. This means we have received your order and payment. As soon as we receive your order, we automatically reach out to our warehouse to confirm the product is in stock and is available for immediate shipment. In rare cases, if the product is on backorder or unavailable, we will contact you immediately and ask if you would like to wait for the product to become available or have your payment refunded. If the item is available for immediate shipment (1-2 business days) we will submit the order for processing and arrange shipment.
Order Shipment
Most products ship within 1 to 2 business days from the date of your order (unless indicated on the product page). We will send you tracking information as soon as it is available. If you do not receive tracking info within 3 business days of your order, feel free to follow up with us via email. If the item title shows preorder for your country, your order is preorder.
- We ship to within the all the cities in the Australia by AU POST, TOLL, BORDER or Other couriers.
- After the order is processed, allow 4 to 7 business days for the product to reach you.
- Shipping fee calculate on check out page.
Change Order
If you have to change your order after you completed the payment, please CONTACT US for the first time when you realize that. We will reply to you ASAP and try our best to correct it. Please understand that if the item has shipped from the warehouse,the changing maybe will not success,or there is time and cost increase.
Return
We are confident that our LED grow lights will provide you with a spectacular grow, however, if you are not satisfied with your purchase after you receive it, please contact us here. We will work with you to resolve any issues and replace you product(s) or refund your purchase within the terms of this policy. We will do our best to get back to you within one business day regarding your issue.
The customer is responsible for return shipping charges when returning an item(s).
Request return shipping information before returning any merchandise. Contact us before returning any and all items. Items sent back without authorization may not be refundable.
To be eligible for a refund, your item must be: Unused in the original packaging and in the same condition that you received it or in like new condition and free of wear.
All parts (i.e. cords, controllers, hangers) must be present when returned.
Return policy
The light can be returned or replaced within 30 days after delivery, in the precondition of non-artificial damage.
Refunds
Once your return is received and inspected, we will send you an email to notify you about your refund.
If you are approved, your refund will be processed and you will be sent a confirmation. At this point, we the refund is out of our hands and we do not have any control over the speed of the refund. The bank or payment processing service may take up to 3-7 business days to transfer the funds back into your account.
To receive your refund for returning a product that you were not satisfied with, send us a copy of the shipping receipt and we will reimburse you via PayPal.
International shipments: If we ship your light to your country and you fail to communicate with the shipping company to arrange receipt of your package, the shipping company will destroy your package and you will not be refunded from us. Nor will Mars hydro take the item back or reimburse you for the cost of the item or shipping.
Brad Caporn –
Looks great, can’t wait to get it set up and operating
Laurie Keays –
I have bought 2 of these and so far, I am very happy with their performance.
John Stepan –
After investigating LED grow lights on the net I found very good reviews for this model. Just requiring lighting for hobbies growing, this one was popular. I live Down under and was surprised to receive parcel within 3 days. I am just a novice but the light is very powerful, well made and my tomatoes are growing like crazy under it. There is also a dimmer switch that I suppose will be handy when I can cut down.light intensity.I have only been using for 3 weeks in tandem with standard blast light, So far so good . I will probably get another one for other side. Steps 🙂
Derek Stokes –
Great light great price on ya mars
Happer Joe –
Such a great light with high value! Why didn’t I buy earlier?!lol/
Stephen –
So I had some issues with my light turning on and off while the switch was off. I contacted mars hydro customer support about the issue and In no time they responded right back to me about the issue with my light. A week later they sent me a replacement light! I couldn’t be more happier with the mars hydro team!! The ts1000 is a great light for cultivation my plants absolutely love them!!!
Ryan prewitt –
Great light, works perfectly.. it was shipped with the wrong cord (plug used in Germany) but Janet from mars hydro responded within a couple hours and had the new one in my hand within a week with no hassle.. will 10/10 recommend this light and mars hydro products every time
Pete –
I had this item for about a week and it was the best light I have used. Until I got home today and noticed it was not on because it is attached to a timer. I played with it for about an hour until I ended up texting Amazon. They sent me a new light in less then 10 minutes. Great customer service and I believe it was just a bad light.
trevor wieland –
Grew with HPS and MH bulbs back in the day, here are my thoughts:
Set Up:
– Mars Hydro TS1000
– Vivohome 395 cfm fan
– 36x36x36x54 tent
– one seed (i found in weed I was smoking)
– two mini desk fans
– 15 gallon vivosun mesh pot
– General Hydroponics – General Organics Line
Likes:
– this light puts out enough heat to heat the room slightly, but even in 95 degree days in a home with no AC, tent barely got to 90
– very bright
– light weight, durable
– no enclosed hood, no ducting for excess heat
– samsung LEDs
– I believe could be used effectively as sole light in 4×4
– The final product was far exceeding expectations. Buds were hard, dense and extremely crystalline.
– can hold hand 4-6 inches away from light for long time before burning sensation, very hard to burn plants with lights. I exceeded recommended distance in flower by multiple inches with no ill effect.
– relatively safe for beginners. does not get hot as a unit, and does not create hot spots for plants
Dislikes:
– Plug from ballast to hood was janky, hood had moved past plug, had to give some decent force against the hood to force hood to allow plug in socket. With that said, no issues since plugging in.